Privacy Policy

1. Who We Are

This Privacy Policy applies to PianoProfit, a digital music education business owned and operated by Alex Quayson, based in Accra, Ghana. PianoProfit is a brand under PassionateKeyz.

Website: pianoprofit.com
Email: hello@pianoprofit.com
WhatsApp: +233 242 846 315
Instagram: @pianoprofitgh
Facebook: @pianoprofits
YouTube: @pianoprofit

When you visit our website, purchase a product, or sign up for our email list — you are trusting us with your information. We take that seriously.

2. What Information We Collect

Information you give us directly

• Your name and email address when you purchase a product or sign up to our email list
• Your payment information — processed securely through Paystack, Selar, or Flutterwave. We never see or store your card details directly
• Your phone number if you contact us via WhatsApp
• Any messages or feedback you send us

Information collected automatically

• Browser type and device information
• Pages visited on our website and time spent on each page
• IP address and approximate location (country and city level only)
• How you found our website — for example from a Facebook ad, Google search, or referral

3. How We Use Your Information

We use the information we collect to:

• Deliver your purchased products to you via email
• Send you confirmation and receipt emails after purchase
• Send you helpful music business tips and product updates if you have joined our email list
• Respond to your questions and support requests via WhatsApp or email
• Improve our website, content, and products based on how people use them
• Run targeted advertising on Facebook and Instagram to reach potential customers
• Comply with legal requirements if applicable

We will never sell your personal information to any third party. We will never use your information for purposes you have not agreed to.

4. Cookies and Tracking

Our website uses cookies — small files stored on your device — to help the site function properly and to understand how visitors use it.

Types of cookies we use

• Essential cookies — required for the website to work. Cannot be disabled.
• Analytics cookies — help us understand how visitors use our site via Google Analytics. These are anonymous.
• Advertising cookies — the Facebook Pixel on our site allows us to measure the results of our Facebook and Instagram ads and show relevant ads to people who have visited our website. This is standard practice for online advertising.

5. Facebook and Meta Advertising

PianoProfit runs advertisements on Facebook and Instagram (both owned by Meta). As part of this, we use the Meta Pixel — a small piece of code on our website that helps us understand how people interact with our ads and website.

The Meta Pixel may collect information such as:

• Pages you visit on our website
• Actions you take such as making a purchase or clicking a button
• Your device and browser information

This information is used to show you more relevant ads on Facebook and Instagram, and to help us reach people similar to our existing customers. It is governed by Meta's own Privacy Policy at facebook.com/policy.

You can opt out of Meta's ad targeting at any time via your Facebook account settings under "Ad Preferences."

6. Third-Party Services We Use

To run our business, we use the following trusted third-party services. Each has its own privacy policy:

• Selar — digital product delivery and payment processing (selar.co)
• Paystack — payment processing for Ghana and Nigeria (paystack.com)
• Flutterwave — international payment processing (flutterwave.com)
• MailerLite — email list management and newsletters (mailerlite.com)
• Meta (Facebook/Instagram) — advertising (facebook.com)
• Google Analytics — website traffic analytics (google.com)
• Telegram — delivery of video course content (telegram.org)

We only share the minimum information necessary with each service to perform the specific function it provides.

7. Email Communications

If you join our email list — either by purchasing a product or signing up voluntarily — we will send you:

• Your purchase confirmation and product delivery emails
• Weekly music business tips and educational content
• Information about new products and offers from PianoProfit

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email we send you. We will remove you immediately and never contact you again unless you opt back in.

8. Your Rights

You have the right to:

• Ask us what personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your information from our records
• Unsubscribe from our email list at any time
• Withdraw consent for data processing at any time

To exercise any of these rights — contact us via WhatsApp at +233 242 846 315 or email hello@pianoprofit.com. We will respond within 5 business days.

9. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. All payment processing is handled by certified, secure third-party providers. We do not store your payment card details on our systems.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we do our best to protect your information at all times.

10. Children's Privacy

PianoProfit's products and website are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time as our business grows or as legal requirements change. The date at the top of this page will always show when it was last updated. Continued use of our website after changes are posted means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data — please reach out. We are happy to explain anything clearly.

• WhatsApp: +233 242 846 315
• Email: hello@pianoprofit.com
• Website: pianoprofit.com